Frequently Asked Questions

Our head office is in Ranchi, with regional branches across Jharkhand, including Jamshedpur, Dhanbad, and Bokaro. We take on projects across the state and select projects beyond it — get in touch to confirm coverage for your location.

We treat every installation as engineered infrastructure, not a one-off sale. That means in-house design, Tier-1 components only, certified installation crews, and a support relationship that continues well after commissioning.

Yes — our teams cover residential rooftops, commercial buildings, and industrial ground-mount or rooftop systems, each with dedicated design specialists familiar with that segment's load profiles and approvals.

Request a free site survey through our Get Quote page or by calling our team directly. An engineer visits your property, assesses your roof and consumption, and returns with a sized proposal within a few days.

Most residential systems are commissioned within 5–7 days of material delivery. Commercial and industrial projects follow a phased timeline that's shared during the design stage, depending on system size and site access.

An engineer inspects your roof or land, checks structural suitability and shading, reviews your electricity bills to estimate consumption, and notes any wiring or panel upgrades needed before finalizing a system design.

It helps to have someone available on the first day for site access and a final walkthrough, but day-to-day installation work doesn't require you to be present. We'll keep you updated at each milestone.

Enquiry, free site survey, system design and proposal, agreement and advance payment, material procurement, installation, inspection, net-metering application, and finally commissioning once the utility approves the connection.

Cost depends on system size, roof type, component brand, and whether you choose on-grid, off-grid, or hybrid. We provide a transparent, itemized quote after your site survey so there are no surprises later.

Yes — our team handles the full documentation and liaison with the local electricity board for subsidy and net-metering approvals, so you don't have to navigate the paperwork yourself.

We work with partner lenders offering solar-specific loans and EMI plans, and can guide you through eligibility based on system size and your preferred repayment tenure.

On-grid systems are the most economical since they skip battery storage. Off-grid and hybrid systems cost more upfront due to batteries, but add backup power during outages — our team can help you weigh the trade-off.

Panels carry manufacturer-backed performance warranties of up to 25 years, with separate warranties on inverters and workmanship. Full terms are shared with your proposal before installation begins.

We partner with certified, industry-leading manufacturers including Adani, Tata, Waaree, Vikram Solar, Growatt, and Deye, among others. Recommended brands vary by budget and system type.

In most cases, yes. Systems designed with future expansion in mind can have battery storage or additional panels added later — flag this during your site survey so we can size wiring and inverters accordingly.

All components we install meet relevant BIS and MNRE standards, and our engineering team holds certifications aligned with national safety and installation guidelines.

Yes, we offer AMC plans covering cleaning, inspection, and performance monitoring so your system keeps producing at its rated output long after commissioning.

Scheduled panel cleaning, electrical and structural inspections, inverter health checks, and performance reporting — with priority response if an issue is flagged during monitoring.

Existing customers can raise a ticket through our Support page, call our support line, or message us on WhatsApp — whichever is fastest for you.

Yes — urgent issues on already-installed systems are handled through our 24/7 support line, while routine service requests are scheduled through our Technical Support & AMC team.

Net-metering credits any surplus power your system exports to the grid against what you draw at night or on low-sun days, so your bill reflects only your net consumption.

Timelines vary by electricity board, but we typically see approvals within a few weeks of submission. Our team tracks the application and follows up on your behalf.

Surplus units are exported to the grid and credited under net-metering, typically carried forward or settled against future bills depending on your local electricity board's policy.